“I was a non-paying customer and they still gave me excellent service. My downstairs neighbor hired Earl’s to inspect a water leak, and they found that the problem was my A/C condensation line draining into our condo wall. Not only did the guy take the time to explain what was happening to my confused liberal arts major self, but he did the same to the A/C guy. And when the A/C guy got defensive and combative, he endured the abuse and calmly explained how the A/C guy was incorrect and what I should do about it. Even though I didn’t hire him, the tech from Earl’s still treated me better than the people I paid thousands to give me a mold problem. They’ve earned my service should I ever have plumbing issues.”